Terms of service

Last updated: 11 September 2026 (version 2.0). These Terms apply to all orders placed on or after this date.

IMPORTANT NOTICE FOR CUSTOMERS IN THE UNITED STATES: Section 22 contains a binding arbitration agreement and a class action waiver that affect how disputes between you and us are resolved. Please read it carefully. You may opt out within 30 days as described in Section 22.6.

Key points (summary only – the full Terms below govern)

• Who you are buying from: Vlafirar Concept S.R.L., a company registered in Romania, trading as Vitabyo™. Customer service: vitabyo@gmail.com.
• Prices: the price you see at checkout is the final price. International orders ship Delivered Duty Paid – you will not be asked to pay import duties or customs fees on delivery.
• Delivery: orders are dispatched within 1–3 business days. Estimated transit after dispatch: United States 3–10 business days, Europe 5–10, rest of the world 7–14. These are estimates, not guarantees.
• Returns: 30 days from delivery, any reason, no restocking fee. Change-of-mind returns: you pay return shipping. Defective, damaged or wrong item: we pay. Consumers in the EU/EEA/UK also have the statutory 14-day right of withdrawal.
• Digital products (PDF guides): delivered instantly; not refundable once delivered, except where the law provides otherwise.
• Warranty: 12-month limited warranty against manufacturing defects (Section 13), in addition to your statutory rights.
• Safety: our products are comfort and wellness products, not medical devices. Read Sections 4 and 5 before use.
• Problems with an order? Contact us first – we resolve most issues within 2 business days. Chargebacks filed without contacting us first are contested with delivery evidence (Section 9).

1. Who we are and what these Terms cover

1.1 The website vitabyo.com and the Vitabyo™ brand are operated by Vlafirar Concept S.R.L., a limited liability company incorporated under the laws of Romania, registered with the Trade Register under no. J2019003315299 (EUID ROONRC.J2019003315299), tax identification number (CUI) RO41930825, with its registered office at Str. Mihai Viteazu nr. 10, Bușteni, Prahova County, 105500, Romania (“Vitabyo”, “we”, “us”, “our”).

1.2 These Terms of Service (“Terms”) govern your access to and use of vitabyo.com, its subdomains and any Vitabyo storefront, content or service that links to these Terms (together, the “Site”), and every purchase you make through the Site of physical goods (“Products”) or downloadable digital content such as PDF guides (“Digital Content”).

1.3 By accessing the Site or placing an order you agree to these Terms and to our Privacy Policy (vitabyo.com/policies/privacy-policy), Refund Policy (vitabyo.com/policies/refund-policy) and Shipping Policy (vitabyo.com/policies/shipping-policy), which are incorporated by reference. If you do not agree, do not use the Site or place an order.

1.4 Consumers keep their statutory rights. If you buy as a consumer, nothing in these Terms limits or excludes any right you have under the mandatory consumer protection laws of the country where you live (including, for example, EU consumer law, the UK Consumer Rights Act 2015, the Australian Consumer Law, Canadian provincial consumer protection laws and US state consumer protection laws). Where these Terms conflict with such a mandatory right, the mandatory right prevails and the rest of these Terms continues to apply.

1.5 Business customers. If you buy for purposes related to your trade, business or profession, the consumer-specific provisions of these Terms (in particular Sections 1.4, 12, 13.1–13.4 and 22.7) do not apply to you.

2. Eligibility and your account

2.1 You must be at least 18 years old (or the age of majority where you live, if higher) and legally able to enter into a binding contract to place an order. By ordering you confirm that you are.

2.2 You may create an account or check out as a guest. You are responsible for keeping your account credentials confidential and for all activity under your account. Tell us immediately at vitabyo@gmail.com if you suspect unauthorised use.

2.3 You agree to provide accurate, complete and current information (name, delivery address, email address, phone number and payment details) and to keep it updated. We rely on this information to deliver your order and to contact you; we are not responsible for problems caused by inaccurate or incomplete information you provide.

2.4 We may refuse, limit, suspend or close accounts and orders at our reasonable discretion, including for suspected fraud, abuse of promotions or of our return policy, chargeback abuse, reselling, or breach of these Terms.

3. Products, descriptions and availability

3.1 We sell at-home massage and wellness equipment (for example the Vitabyo™ Bed Cradle and related accessories) and Digital Content. Each product page describes the main characteristics of the item.

3.2 We make every effort to display our Products accurately. Colours may look different on different screens; images may show accessories, props or furniture that are not included; and minor variations in finish, dimensions and packaging can occur between production batches without constituting a defect. Some Products are shipped flat-packed and require simple assembly following the included instructions.

3.3 Availability is not guaranteed. If an item you ordered becomes unavailable, we will tell you as soon as possible and offer a replacement or a full refund of that item, including any delivery charge paid for it.

3.4 We may change, restrict or discontinue any Product, feature or the Site itself at any time. Changes do not affect orders we have already accepted.

3.5 End customers only. Unless we agree otherwise in writing, you may not purchase Products for resale, and we may cancel orders that appear to be placed by resellers, distributors or by automated means. Vitabyo Products may not be listed or sold on third-party marketplaces (such as Amazon, eBay, Temu or similar) without our written authorisation.

4. Not medical advice

4.1 Our Products are comfort, relaxation and wellness products. They are not medical devices and are not intended to diagnose, treat, cure or prevent any disease or medical condition. Statements on the Site about comfort, relaxation, tension relief or similar benefits describe the intended use of the Product and typical customer experience; individual results vary.

4.2 Nothing on the Site – including product descriptions, guides, Digital Content, blog posts, videos, reviews or messages from our support team – is medical advice. Consult a qualified healthcare professional before using our Products if you are pregnant, have had recent surgery, have a neck, back or spinal condition, osteoporosis, a circulatory or heart condition, a skin condition in the contact area, or any other health condition or concern. Never delay seeking medical advice because of something you read on the Site.

5. Safety notice and proper use

5.1 Read and follow the instructions and warnings supplied with each Product before use. Use each Product only for its intended purpose, on a stable surface, within the weight limit stated on the product page or packaging, and with all parts correctly assembled and locked in place.

5.2 Stop using a Product immediately and consult a healthcare professional if you experience pain, numbness, dizziness or discomfort beyond mild pressure.

5.3 Inspect the Product before every use. Do not use a Product that is damaged, has loose or missing parts, or shows visible wear at load-bearing points; contact us for support instead.

5.4 Our Products are intended for use by adults. Keep them out of reach of children and do not allow children or pets to use or play with them. Do not use a Product while your judgement or sensation is impaired by alcohol, medication or drugs.

5.5 You are responsible for using the Products safely and in accordance with the instructions. To the extent permitted by applicable law, we are not liable for injury, loss or damage resulting from misuse, modification, use contrary to the instructions or warnings, use beyond the stated weight limit, or failure to follow this Section. This does not limit our liability under Section 20.3.

6. Ordering and contract formation

6.1 Placing an order is an offer to buy. After you place an order you will receive an automatic email acknowledging that we have received it. This acknowledgement is not acceptance of your order.

6.2 A contract for Products is formed only when we send you a shipping confirmation email (or, if earlier, when we deliver the Products). A contract for Digital Content is formed when we make the content available to you. We may decline any order, in whole or in part, before acceptance – for example where a Product is unavailable, where we identify a pricing or description error, where our fraud checks are not passed, where you have breached these Terms, or where we cannot ship to your address. If we decline an order you have already paid for, we will refund the full amount to your original payment method.

6.3 Check your details. Please check the order carefully before you submit it – especially the delivery address, email address and phone number. We send all order updates to the email address you provide.

6.4 Cancelling before dispatch. You may cancel an order free of charge at any time before we send the shipping confirmation. Email vitabyo@gmail.com with your order number as soon as possible – orders are usually handed to fulfilment within 12 hours, and once a parcel has been dispatched it can no longer be cancelled. You can then return it under Section 11 or, if you are an EU/EEA/UK consumer, withdraw under Section 12.

6.5 Pricing and description errors. Despite our efforts, an item may occasionally be listed at an incorrect price or with an incorrect description. If the correct price is higher than the price shown, we will contact you before dispatch so you can confirm the order at the correct price or cancel it for a full refund; if we cannot reach you within 5 business days, we will cancel and refund. We may also cancel an accepted order where the error was obvious and a reasonable customer would have recognised it as a mistake.

6.6 Order limits. We may limit the quantities purchased per person, per household or per order, and may cancel orders that exceed those limits or that appear to be placed by dealers, resellers or distributors.

6.7 Information under Romanian Law no. 365/2002 on electronic commerce. The technical steps to conclude a contract are: add the item(s) to your cart, proceed to checkout, enter your contact, delivery and payment details, review the order summary (where you can identify and correct input errors before submitting) and click “Pay now”. The contract may be concluded in English or in any other language offered on the Site. We store the order confirmation and the version of these Terms that applies to your order and send you a copy of the order confirmation by email; the Terms are available on the Site at any time and can be saved or printed.

7. Prices, currency and taxes

7.1 Prices are shown in the currency selected for your location (for example USD, EUR, GBP, AUD, CAD or RON). You are charged in the currency shown at checkout. Your bank or card issuer may apply its own exchange rate or a foreign transaction fee, which we do not control.

7.2 The price shown at checkout is the final price for the Products, delivery and applicable taxes. Any sales tax, VAT, GST or similar consumption tax that we are required to collect is calculated and shown at checkout based on your delivery address.

7.3 Delivered Duty Paid (DDP). We ship international orders on a Delivered Duty Paid basis: any import duties, customs fees, brokerage charges and import VAT/GST that apply to your order are either included in the checkout price or arranged and paid by us or our carrier. You should not be asked to pay additional import charges on delivery. If a carrier nevertheless asks you to pay import charges, contact us at vitabyo@gmail.com with a copy of the carrier’s notice before paying, and we will resolve it with the carrier or reimburse the charge.

7.4 Prices can change at any time, but changes do not affect orders we have already accepted. Promotional prices are valid only for the period stated and while stocks last.

7.5 Reference prices. Where we show a previous price next to a reduced price, the previous price is the lowest price we charged for that Product in the 30 days before the reduction, unless stated otherwise next to the price.

8. Payment

8.1 We accept the payment methods shown at checkout (which may include major credit and debit cards, PayPal, Shop Pay, Apple Pay and Google Pay). Payments are processed by third-party payment providers; we never see or store your full card number.

8.2 By submitting a payment you confirm that you are authorised to use the payment method and that the billing information is accurate. Your payment method is authorised when you place the order and charged when the order is placed or dispatched, depending on the payment method.

8.3 Fraud prevention. We screen orders for fraud. We may ask you to verify your identity or billing details before accepting an order and may cancel orders that fail our checks. Order information may be shared with our payment providers and fraud-prevention services for this purpose, as described in our Privacy Policy.

8.4 If a payment is declined, reversed or later found to be unauthorised, we may cancel the order, suspend delivery or, if the Products have already been delivered, require immediate payment or the return of the Products.

9. Chargebacks and payment disputes

9.1 Contact us first. If anything is wrong with your order – it has not arrived, it arrived damaged, or it is not what you expected – email vitabyo@gmail.com with your order number before opening a dispute with your bank, card issuer or PayPal. We reply within 2 business days and resolve most issues within that time by replacement, return or refund. This is far faster than a bank dispute, which can take 30–90 days.

9.2 Nothing in these Terms limits any right you have to dispute a charge with your payment provider. However, you agree not to request a chargeback for (a) an order that carrier tracking shows was delivered to the address you provided, (b) an order for which you have already received a refund, (c) an order you cancelled outside the time limits in these Terms, or (d) Digital Content you have accessed or downloaded – unless the charge was genuinely unauthorised.

9.3 If a chargeback is opened without first giving us a reasonable opportunity to resolve the issue, or in the circumstances described in Section 9.2, we will contest it and provide our payment provider with evidence, including order records, carrier tracking and delivery confirmation, our correspondence with you, your acceptance of these Terms and the applicable policies, and download or access logs for Digital Content.

9.4 Duplicate recovery. If you receive both a refund from us and a chargeback credit for the same order, or you keep a delivered Product after a chargeback is decided in your favour, you agree to repay the duplicate amount or return the Product within 14 days of our request. To the extent permitted by law, we may recover such amounts together with the dispute fees charged to us by our payment provider, and we may refuse future orders until the matter is settled.

10. Shipping and delivery

10.1 Where we ship. We ship to the countries offered at checkout. If your country is not offered, we cannot deliver there. We may be unable to deliver to PO boxes, military addresses, freight forwarders, parcel lockers or certain remote areas; if an address cannot be served, we will contact you or cancel and refund the order.

10.2 Delivery charges. Any delivery charge is shown at checkout before you pay. Where we advertise free delivery, it applies to our standard delivery method for the destinations indicated at checkout.

10.3 Processing and dispatch. Orders are usually processed and dispatched within 1–3 business days (Monday–Friday, excluding public holidays). Digital Content is delivered as described in Section 14. Orders with several items may ship in separate parcels; you will receive a tracking number for each shipment.

10.4 Estimated transit times after dispatch: United States 3–10 business days; European Union, EEA and United Kingdom 5–10 business days; all other destinations 7–14 business days. These are estimates based on carrier performance, not guarantees; customs processing, carrier delays, weather, peak-season demand and local postal performance can affect them. Unless we tell you before you order that a longer period applies to your destination, we will deliver within 30 days after you place your order; if we cannot, Section 10.8 applies.

10.5 Delivery and risk. Delivery takes place when the Products are delivered to the address you gave us – including when the carrier leaves the parcel at that address, with a neighbour or at a pickup point in line with its standard practice – or to a person you have designated. Risk of loss or damage passes to you on delivery. If you are a consumer in the EU/EEA or UK, risk passes when you, or a third party you have nominated other than the carrier, take physical possession of the Products.

10.6 Tracking and “delivered” scans. Please track your parcel and be available to receive it. If tracking shows “delivered” but you cannot find the parcel, check with household members, neighbours, building reception and the carrier’s local office, then contact us within 7 days of the delivery scan so that we can open a carrier investigation. Where the carrier confirms delivery to the address you provided (for example with a GPS or photo record), we treat the Products as delivered and, except where the law provides otherwise, we are not responsible for parcels taken after delivery.

10.7 Incorrect address, refused or unclaimed parcels. If a parcel is returned to us because the address you gave was incomplete or incorrect, you refused it, or you did not collect it from the carrier or pickup point within the carrier’s holding period, we will contact you. We can reship it once at your cost, or refund the order minus the outbound and return shipping costs we actually incurred, to the extent permitted by applicable law. If you are an EU/EEA/UK consumer and refusing the parcel is how you exercise your right of withdrawal, Section 12 applies.

10.8 Lost or delayed parcels. If your parcel has not arrived within the estimated transit time, contact us. If tracking has not updated for 10 business days, or the carrier confirms that the parcel is lost, we will – at your choice – send a replacement or refund the order in full. If you are a consumer and we fail to deliver within the period in Section 10.4, you may set us a further reasonable period and, if we still do not deliver, cancel the order for a full refund.

10.9 Damaged on arrival. Inspect your parcel on receipt. If it is visibly damaged, note the damage with the carrier where possible, keep the Product and packaging, and send us photos within 7 days of delivery. We will replace the Product or refund you, and we cover the cost of any return. A late report may make it harder for us to claim against the carrier, but it does not affect your statutory rights.

11. Returns and refunds – our 30-day return policy

11.1 30 days, any reason. If you are not satisfied with a Product, you may return it within 30 days of delivery for a refund or exchange, for any reason. This policy applies in addition to, and does not limit, the statutory rights described in Sections 12 and 13. Full details are in our Refund Policy.

11.2 Condition. The Product must be returned complete, in resalable condition, with all parts, accessories, manuals and any free gift received with the order and, where possible, in its original packaging. You may open, assemble and try the Product; normal handling to examine it does not affect eligibility. Products that are damaged, altered, heavily soiled, missing parts or showing wear beyond what is needed to try them may be refused or refunded only in part, reflecting their diminished value.

11.3 How to return. Email vitabyo@gmail.com with your order number and the reason for the return within the 30-day period. We will confirm the return address and instructions within 2 business days. Ship the Product within 14 days of our confirmation using a tracked service and keep your proof of postage. Return parcels only to the address we confirm – not to the address on the original shipping label or packaging. Parcels sent without prior confirmation, or to another address, may be delayed, lost or refused.

11.4 Return shipping costs. Change of mind: you pay the return shipping, and the parcel remains your responsibility until we receive it. Defective, damaged in transit or wrong item: we provide a prepaid label or reimburse reasonable tracked return shipping costs, and you pay nothing. We charge no restocking fee in either case.

11.5 Refunds. Once we have received and inspected the return (or, for EU/EEA/UK consumers, once you have provided proof of having sent it back, if earlier), we will refund you within 14 days to the original payment method. We refund the price of the Product and the standard delivery charge you paid, if any; if you chose a delivery option more expensive than our standard delivery, we refund only the standard delivery cost. Your bank may take a further 3–10 business days to post the refund. We cannot refund to a different payment method.

11.6 Exchanges. The quickest way to exchange is to return the Product for a refund and place a new order. We will confirm any alternative arrangement by email.

11.7 Free gifts and bundles. A free gift is part of the order it came with. If you return the main Product for a refund, return the gift with it; if it is not returned, we may deduct its standard price from the refund. Discounts that depended on buying several items are recalculated if you keep only some of them.

11.8 Not returnable. Digital Content once delivered (Section 14), gift cards, and Products damaged by misuse are not returnable, except where the law provides otherwise.

12. Right of withdrawal for consumers in the EU, EEA and UK

12.1 If you are a consumer living in the European Union, the European Economic Area or the United Kingdom, you have the right to withdraw from your contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, acquire physical possession of the Products (of the last item, where an order is delivered in several parcels). For Digital Content, see Section 12.6.

12.2 To exercise the right of withdrawal, inform us of your decision by an unequivocal statement – for example an email to vitabyo@gmail.com or a letter to the registered office in Section 1.1. You may use the model withdrawal form in the Annex to these Terms, but it is not obligatory. To meet the deadline, it is sufficient to send your communication before the withdrawal period expires.

12.3 Effects of withdrawal. We will reimburse all payments received from you, including standard delivery costs (but not the supplementary costs of any delivery option other than the least expensive standard delivery we offer), without undue delay and no later than 14 days from the day we are informed of your decision. We will use the same means of payment you used, unless you expressly agree otherwise; you will not incur any fees for the reimbursement. We may withhold the reimbursement until we have received the Products back or you have supplied evidence of having sent them back, whichever is earlier.

12.4 Returning the Products. Send the Products back to the address we confirm (which may be in Romania or a local returns hub) without undue delay and in any event no later than 14 days from the day you communicate your withdrawal. The deadline is met if you send the Products before the 14 days have expired. You bear the direct cost of returning the Products – typically EUR 15–40 for a tracked parcel, depending on your country and the parcel weight – unless the Products are defective or not as described, in which case we bear the cost.

12.5 You are liable only for any diminished value of the Products resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

12.6 Digital Content. We deliver Digital Content immediately after payment. By purchasing Digital Content you expressly request that we deliver it before the end of the 14-day withdrawal period and acknowledge that you lose your right of withdrawal once delivery has begun.

12.7 This right of withdrawal is separate from, and does not affect, the legal guarantee of conformity in Section 13 or our 30-day return policy in Section 11, which you may use instead if it is more favourable to you.

13. Legal guarantee, limited warranty and defective Products

13.1 Legal guarantee of conformity – EU/EEA consumers. Under EU law (in Romania, Government Emergency Ordinance no. 140/2021), the Products must conform to the contract and we are liable for any lack of conformity that exists at delivery and becomes apparent within two years of delivery. If a Product is not in conformity, you are entitled to have it repaired or replaced free of charge within a reasonable time and without significant inconvenience or, where that is impossible or not done, to a proportionate price reduction or to terminate the contract and be refunded.

13.2 UK consumers have the rights set out in the Consumer Rights Act 2015, including the short-term right to reject faulty goods within 30 days of delivery and the right to repair or replacement thereafter.

13.3 Australian consumers. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits under our Limited Warranty are in addition to other rights and remedies you have under the law.

13.4 Other countries. Any statutory rights you have under the law of the country where you live that cannot be excluded apply in addition to this Section.

13.5 Vitabyo 12-Month Limited Warranty. In addition to your statutory rights, Vlafirar Concept S.R.L. warrants to the original purchaser that each Product will be free from defects in materials and workmanship under normal home use for 12 months from the date of delivery. If a Product fails because of such a defect during this period, we will, at our option, repair it, replace it with the same or an equivalent model, or refund the price you paid for it. This is your sole remedy under this Limited Warranty. To make a claim, email vitabyo@gmail.com within the warranty period with your order number, a description of the defect and photos or a short video. We may ask you to return the defective Product or part before we ship a replacement; return shipping for a valid warranty claim is at our cost.

13.6 What the Limited Warranty does not cover: normal wear and tear; cosmetic damage that does not affect function; damage caused by accident, misuse, abuse, neglect, improper assembly, modification, use beyond the stated weight limit or contrary to the instructions, improper cleaning or storage, or exposure to liquids, heat or direct sunlight; removable soft parts such as cushions and covers after 90 days from delivery; Products bought from anyone other than vitabyo.com or an authorised Vitabyo sales channel; and Products without proof of purchase.

13.7 US customers. This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state. To the extent permitted by law, any implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the 12-month duration of this Limited Warranty. Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.

13.8 Except for this Limited Warranty and any rights that cannot be excluded by law, we give no other warranty about the Products, express or implied.

14. Digital Content

14.1 Delivery. Digital Content is delivered immediately after successful payment via a download link on the order confirmation page and by email (and in your account, if you have one). If you have not received the link within one hour, check your spam folder and then contact us; we will re-send it. By ordering Digital Content you request immediate delivery (see Section 12.6).

14.2 Licence. When you buy Digital Content we grant you a personal, non-exclusive, non-transferable, revocable licence to download, store and use it for your own personal, non-commercial purposes. You may not copy (other than for personal backup), share, sell, rent, publish, post online or otherwise make the Digital Content available to any third party, or remove any copyright notice. We may revoke the licence and pursue remedies if you breach this Section.

14.3 Technical requirements. Digital Content is supplied in PDF format (or the format stated on the product page) and requires a device with a compatible reader. Any special functionality, compatibility or interoperability requirements are stated on the product page.

14.4 Refunds. Because Digital Content is delivered immediately and cannot be “returned”, purchases are final once the content has been made available to you, except: (a) if the file is corrupted, not as described or cannot be accessed, in which case we will replace it or refund you; (b) where you are an EU/EEA/UK consumer and the conditions in Section 12.6 were not met; and (c) where the law of your country otherwise requires. EU consumers additionally have the remedies for non-conforming digital content provided by Directive (EU) 2019/770 as implemented in their country.

15. Promotions, discount codes and free gifts

15.1 Discount codes must be entered at checkout; we cannot apply them to orders already placed. Unless stated otherwise, one discount code can be used per order, codes cannot be combined with other offers, cannot be exchanged for cash, and may be withdrawn or changed at any time before they are used.

15.2 Codes sent to a specific customer (for example a cart-recovery or loyalty offer) are personal and may not be shared, published or resold. We may refuse the discount and cancel orders that use codes obtained through sharing, leaks, coupon sites or multiple accounts.

15.3 Free gifts and promotional items are available while stocks last, may be substituted with an item of equivalent value, have no cash value and are subject to Section 11.7 on returns.

15.4 We do not offer price adjustments if a Product goes on sale after you have ordered, except where required by law.

15.5 Where a promotion has its own terms, those terms also apply and prevail over this Section in case of conflict.

16. Reviews, testimonials and content you submit

16.1 If you submit reviews, ratings, photos, videos, comments, testimonials or other content to us, to the Site or to a third-party review platform at our invitation (“User Content”), you grant us a worldwide, non-exclusive, royalty-free, perpetual licence to use, reproduce, edit for length or clarity, translate, display and distribute that User Content in connection with our business – including on the Site, on social media and in advertising – together with your first name or handle as displayed. You waive any moral rights in the User Content to the extent permitted by law.

16.2 You confirm that your User Content is your own honest opinion or experience, that you have bought or used the Product it concerns, that you have the rights needed to grant this licence, and that it does not infringe anyone’s rights or contain unlawful, false, defamatory or offensive material or the personal data of others.

16.3 We do not pay for reviews and never make an incentive conditional on a review being positive. When we invite reviews after purchase, we invite all eligible customers regardless of their experience. Ratings and review counts shown on the Site reflect reviews we have collected or that are displayed from the third-party review platform indicated. We may moderate, refuse or remove User Content that breaches this Section or the law, but we do not remove reviews merely because they are negative.

16.4 Testimonials describe individual experiences; your experience may differ (see Section 4).

16.5 Ideas, suggestions and feedback you send us may be used freely without any obligation of confidentiality or compensation.

17. Intellectual property

17.1 The Site and everything on it – including the Vitabyo name and logo, product names, designs, text, images, videos, graphics, guides, Digital Content and software – is owned by or licensed to Vlafirar Concept S.R.L. and protected by copyright, trademark, design and other intellectual property laws. Vitabyo™ is a trademark of Vlafirar Concept S.R.L.

17.2 We grant you a limited, revocable, non-transferable licence to access and use the Site for personal shopping purposes. Any other use – including copying, reproducing, republishing, scraping, framing, creating derivative works, or using our content or trademarks to advertise or sell goods – requires our prior written permission.

17.3 We respect the intellectual property of others. If you believe that content on the Site infringes your rights, email vitabyo@gmail.com with details of the work, the allegedly infringing material, your contact details and a statement of your good-faith belief (for US claims, a notice complying with the Digital Millennium Copyright Act).

18. Acceptable use

You agree not to use the Site or our services: (a) for any unlawful purpose or in breach of any applicable law or regulation; (b) to infringe our or anyone else’s intellectual property or other rights; (c) to submit false, misleading or fraudulent information, orders, reviews, returns or payment disputes; (d) to place orders using stolen payment details, multiple accounts or false identities, or to abuse promotions, referrals or our return policy; (e) to harass, abuse, threaten or defame anyone, including our staff; (f) to transmit viruses, malware or harmful code, or to interfere with the security or operation of the Site; (g) to scrape, crawl, data-mine or collect information from the Site or about other users by automated means; (h) to send spam or unsolicited communications; (i) to impersonate us or any other person; or (j) to violate the rights of third parties. We may suspend or terminate your access and cancel orders for breach of this Section, and we cooperate with law enforcement where appropriate.

19. Third-party services, links and personal data

19.1 Our store is hosted on the Shopify platform, and we use third-party payment providers, carriers, email and messaging services, review platforms and analytics tools. Their services are subject to their own terms and privacy policies.

19.2 The Site may link to third-party websites (for example our Amazon listings, social media pages or review platforms). We do not control and are not responsible for their content, accuracy, availability or practices. Purchases made on third-party platforms (including Amazon) are governed by that platform’s terms and policies, not by these Terms.

19.3 We process your personal data as described in our Privacy Policy, which explains what we collect, why, who we share it with, how long we keep it and the rights you have.

20. Disclaimers and limitation of liability

20.1 The Site. We provide the Site “as is” and “as available”. To the extent permitted by law, we do not warrant that the Site will be uninterrupted, timely, secure or error-free, or that information on it is complete, accurate or current at all times. We may suspend, withdraw or restrict the Site or any part of it for business or operational reasons.

20.2 Limitation. To the fullest extent permitted by applicable law: (a) we are not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost data, loss of goodwill or business interruption, arising out of or related to these Terms, the Site or any Product or Digital Content, however caused and under any theory of liability, even if we have been advised of the possibility of such damages; and (b) our total aggregate liability to you for all claims arising out of or related to an order is limited to the amount you paid us for that order. For claims that do not relate to an order, our total liability is limited to USD 100.

20.3 What we do not exclude. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for gross negligence or wilful misconduct; under mandatory product liability law (in Romania, Law no. 240/2004, and the corresponding law of your country); for breach of the legal guarantee of conformity; or for any other liability that cannot be excluded or limited under applicable law. If you are a consumer, the limitations in Section 20.2 apply only to the extent permitted by the mandatory law of your country of residence. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above may not apply to you.

21. Indemnification

You agree to indemnify, defend and hold harmless Vlafirar Concept S.R.L. and its directors, employees, agents, suppliers and service providers from and against any claims, liabilities, damages, losses and expenses, including reasonable legal fees, arising out of or related to your breach of these Terms, your User Content, your violation of any law or of the rights of a third party, or your misuse of a Product or Digital Content. This Section applies to consumers only to the extent permitted by the law of their country of residence.

22. Dispute resolution

22.1 Talk to us first. Most concerns can be resolved quickly and informally. Before starting any formal proceeding, you agree to send a written description of your claim to vitabyo@gmail.com (or to the postal address in Section 1.1) and to give us 30 days to resolve it. We will do the same before bringing a claim against you.

22.2 Binding arbitration – customers in the United States. If you live in the United States, you and Vlafirar Concept S.R.L. agree that any dispute, claim or controversy arising out of or relating to these Terms, the Site, or any Product or Digital Content – including product liability, warranty, consumer protection and advertising claims, and any question about the validity, scope or enforceability of this arbitration agreement – that is not resolved under Section 22.1 will be resolved by binding individual arbitration and not in court, except that (a) either party may bring an individual claim in small claims court if it qualifies, and (b) either party may seek injunctive relief in court to protect its intellectual property rights.

22.3 Arbitration terms. The arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules in effect when the arbitration is filed (available at www.adr.org), as modified by this Section. The Federal Arbitration Act (9 U.S.C. § 1 et seq.) governs the interpretation and enforcement of this arbitration agreement. A single neutral arbitrator will decide the dispute. Any hearing will be held by videoconference or in the county where you live, unless you and we agree otherwise. The arbitrator may award the same individual relief that a court could award, including damages and injunctive or declaratory relief limited to the individual party. For claims of USD 10,000 or less, we will pay all AAA filing, administrative and arbitrator fees unless the arbitrator finds the claim frivolous; otherwise fees are allocated under the AAA rules. Each party bears its own attorneys’ fees unless the arbitrator awards them under applicable law. The arbitrator’s award is final and binding and may be entered as a judgment in any court of competent jurisdiction.

22.4 Class action and jury trial waiver. YOU AND WE AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims or preside over any form of class or representative proceeding. If this class action waiver is found unenforceable for a particular dispute, then the arbitration agreement in Section 22.2 does not apply to that dispute, which will be heard in a court in accordance with Section 24; any class or representative claims will be stayed until the individual claims have been decided. TO THE EXTENT PERMITTED BY LAW, YOU AND WE EACH WAIVE THE RIGHT TO A JURY TRIAL.

22.5 Mass arbitrations. If 25 or more similar arbitration demands are filed against us by or with the assistance of the same law firm or coordinated group, the AAA’s Mass Arbitration Supplementary Rules (or successor rules) apply, and the parties will cooperate in good faith on an efficient, staged process – including the selection of a limited number of representative cases to proceed first – before the remaining demands are filed or heard.

22.6 30-day opt-out. You may opt out of this arbitration agreement by emailing vitabyo@gmail.com with the subject line “Arbitration opt-out”, your full name, address and order number, within 30 days after the date of your first order. Opting out does not affect any other part of these Terms; if you opt out, disputes will be resolved under Section 24.

22.7 Consumers in the EU, EEA and UK. If you are a consumer living in the EU, EEA or UK, nothing in this Section 22 requires you to arbitrate. You may bring proceedings in the courts of the country where you live or in Romania, and you may use the complaints and out-of-court dispute resolution options in Section 23.

22.8 All other disputes are resolved in the courts described in Section 24.

23. Complaints and consumer bodies

23.1 To make a complaint, email vitabyo@gmail.com. We acknowledge complaints within 2 business days and aim to resolve them within 14 days.

23.2 Romania. The National Authority for Consumer Protection (Autoritatea Națională pentru Protecția Consumatorilor – ANPC), Bd. Aviatorilor nr. 72, sector 1, București, www.anpc.ro, consumer hotline 021 9551. Alternative dispute resolution (SAL): ANPC’s Directorate for Alternative Dispute Resolution, anpc.ro/ce-este-sal. We will consider in good faith any request to take part in alternative dispute resolution.

23.3 Other EU countries. You may contact the alternative dispute resolution body in your country or your local European Consumer Centre (ECC-Net) for help with a cross-border complaint. The European Commission’s Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025 and is no longer available.

24. Governing law and courts

24.1 These Terms and any contract between you and us are governed by the laws of Romania, excluding its conflict-of-law rules and excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG). If you are a consumer, you also benefit from any mandatory provisions of the law of the country where you live (Section 1.4).

24.2 Subject to Section 22 (which applies to customers in the United States) and to Section 22.7, any dispute that is not resolved by arbitration will be brought in the competent courts of Romania for the district of our registered office (Prahova County), except that a consumer may bring proceedings in the courts of the country where he or she lives where the law gives that right, and we will bring proceedings against a consumer only in the courts of the consumer’s country of residence where the law so requires.

25. Marketing communications

25.1 Email. If you subscribe to our newsletter or accept marketing at checkout, we will send you news and offers by email. You can unsubscribe at any time via the link in every email or by contacting us. Transactional emails (order, shipping and account notices) are sent regardless of your marketing preferences.

25.2 SMS / WhatsApp (where offered). By providing your mobile number and opting in, you consent to receive recurring automated marketing and order-update messages from Vitabyo at that number. Consent is not a condition of purchase. Message frequency varies; message and data rates may apply. Reply STOP (or tell us) to cancel at any time and HELP for help. Carriers are not liable for delayed or undelivered messages.

26. General

26.1 Force majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including natural disasters, epidemics, war, civil unrest, strikes, cyber-attacks, failures of carriers, customs authorities, suppliers or utilities, and changes in law or trade restrictions. We will inform you of significant delays and, if a delay exceeds 30 days, either party may cancel the affected order for a full refund of the amounts paid for undelivered items.

26.2 Sanctions and export control. We do not sell to persons or destinations subject to sanctions or embargoes under EU, UN, UK or US law. You confirm that you are not such a person and will not export Products to such destinations.

26.3 Changes to these Terms. We may update these Terms from time to time by posting the new version on the Site with a new “Last updated” date. The version in force when you place an order applies to that order. Where reasonably possible, we will notify material changes affecting existing accounts by email or by a notice on the Site. Continued use of the Site after changes take effect constitutes acceptance of the updated Terms for future use and orders.

26.4 Assignment. We may assign or transfer our rights and obligations under these Terms to a successor or affiliate, including in connection with a sale of the business, provided your rights are not reduced. You may not assign your rights without our written consent.

26.5 Severability. If any provision of these Terms is found invalid or unenforceable, that provision will be severed (or, where the law allows, limited to the minimum extent necessary) and the remaining provisions remain in full force.

26.6 Waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.

26.7 Entire agreement. These Terms, together with the policies they incorporate and your order confirmation, form the entire agreement between you and us regarding your use of the Site and your orders, and supersede any prior agreements or communications on the same subject. Nothing in this clause limits liability for fraud.

26.8 Language. These Terms are written in English. Where we provide a translation, the English version prevails in case of inconsistency, except where the law of your country of residence requires a translation to be provided, in which case that translation prevails for you.

26.9 Electronic communications. You agree that we may communicate with you electronically (by email, notices on the Site and, where you have opted in, SMS or WhatsApp) and that electronic communications satisfy any legal requirement that communications be in writing.

27. Contact and legal information

Vlafirar Concept S.R.L. (trading as Vitabyo™)

Registered office: Str. Mihai Viteazu nr. 10, Bușteni, Prahova County, 105500, Romania

Trade Register no.: J2019003315299 (EUID ROONRC.J2019003315299) · Tax ID / VAT no.: RO41930825

Customer service: vitabyo@gmail.com · Phone / WhatsApp: +40 753 016 306 (Monday–Friday, 9:00–18:00 EET)

Company email: vlafirar@gmail.com

Annex – Model withdrawal form (consumers in the EU, EEA and UK)

Complete and return this form only if you wish to withdraw from the contract.

To: Vlafirar Concept S.R.L. (Vitabyo), Str. Mihai Viteazu nr. 10, Bușteni, Prahova County, 105500, Romania – vitabyo@gmail.com

I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods () / for the supply of the following digital content (*):

Ordered on () / received on ():

Order number:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.