FAQ

Open the Vitabyo™ Bed Cradle page, pick your edition and color, choose Buy 1 or the Buy 2 bundle, and click Add to Cart. At checkout, enter your delivery address and pay with any of the methods below. You’ll receive an order confirmation email within a few minutes and a second email with your tracking number as soon as your order ships.

Visa, Mastercard, American Express, Maestro and UnionPay cards, PayPal, Shop Pay, Apple Pay, Google Pay, and local methods such as iDEAL, Bancontact, BLIK, MobilePay and Wero (shown at checkout depending on your country).

Payment is taken when you place the order. If a card is declined, check the billing address and the 3-D Secure confirmation from your bank, or simply try another method — PayPal is the fastest fallback.

Yes. Our checkout runs on Shopify, the same PCI-DSS Level 1 certified platform used by millions of stores, and every page is SSL-encrypted. Card details go directly to the payment processor — we never see or store your full card number.

We will never ask for your card number, bank login or PayPal password by email, text or WhatsApp. If you receive such a request in our name, ignore it and let us know.

Our base currency is US dollars. In many countries the store shows prices in your local currency; the amount displayed at checkout is exactly what you pay. If your card is in a different currency, your bank may add a small conversion fee — that fee is set by your bank, not by us.

Yes. The Buy 2 bundle on the product page gives you a lower price per cradle — ideal for couples, or one for home and one as a gift. The bundle price is applied automatically in your cart; you don’t need a code.

1. Check your spam, junk or “Promotions” folder and search your inbox for “Vitabyo”.
2. Make sure you’re checking the email address you typed at checkout — a single typo sends the confirmation elsewhere.
3. Still nothing after 15 minutes? Email vitabyo@gmail.com with the name on the order and the date, and we’ll resend it and correct the address.

Yes — as long as it hasn’t been dispatched. Orders are processed within 1–3 business days, and most leave the warehouse within 24 hours, so email vitabyo@gmail.com (or WhatsApp +40 753 016 306) as soon as possible with your order number and what you’d like to change: address, color, quantity or a full cancellation. Changes and cancellations before dispatch are free, and cancelled orders are refunded in full.

Once an order has shipped we can no longer change its destination or stop it, but you’re still covered: keep it if you like it, or return it under our 30-day return policy.

One discount code per order. If you have several, use the one with the biggest saving and keep the others for your next order — your personal 10% customer code (see Discounts & rewards) never expires.

Your order confirmation email is your receipt. If you need a formal invoice — for example with a company name and VAT number — email vitabyo@gmail.com with your order number and the billing details, and we’ll send one as a PDF.

vitabyo.com is our official store and the only place where every order comes with the full package: free shipping, the 30-day money-back guarantee, the free massage guide, your personal 10% customer code and direct support from our team.

Products bought from a marketplace or another seller are covered by that seller’s policies, not ours, and must be returned through the marketplace where they were bought. If you’re unsure whether a listing is genuine Vitabyo, ask us before buying.

Shipping is charged per order, never per item, and is always shown at checkout before you pay.

• United StatesFree · 3–10 business days
• European Union (all 27 countries)Free · 5–10 business days
• Canada, United Kingdom, Norway, Switzerland, Iceland, Liechtenstein, Monaco, Andorra, San Marino, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, Taiwan, Malaysia, ThailandFree · 7–14 business days
• All other countries available at checkout — Middle East, Latin America, Africa, the rest of Asia and non-EU Europe (full list in the Shipping Policy)USD 20 flat · 7–14 business days
• Digital guides & downloadsFree · instant

If your country can’t be selected at checkout, we can’t deliver there yet. We currently do not ship to Russia, Belarus, Iran, Syria, North Korea, Cuba, Sudan, Yemen, Afghanistan, Libya, Somalia or Venezuela.

Two steps add up to your delivery time:

• Processing: 1–3 business days (Monday–Friday). Orders placed on weekends or public holidays start processing the next business day. Between mid-November and early January, processing can take up to 5 business days.
• Transit: 3–10 business days to the US, 5–10 to the EU and 7–14 everywhere else (see the list above).

So a US order typically arrives 4–13 business days after you order, an EU order 6–13 and other destinations 8–17. These are estimates, not guarantees — customs checks, weather or peak-season volumes can add a few days — but if your parcel is more than 5 business days late against the maximum estimate, we replace or refund it (see Tracking & delivery problems).

Orders are dispatched from our international fulfillment centers — primarily in Asia, with US and EU warehouses used whenever stock is available there. Depending on your destination, the final delivery is made by USPS, DHL, Deutsche Post, Royal Mail, Australia Post, Canada Post or your national postal service; express shipments travel with DHL Express, FedEx or UPS. The carrier is chosen at dispatch, and the delivery estimate for your country applies whichever carrier is used.

Free-shipping countries (US, EU, UK, Canada, Australia and the others listed above): no. Our prices are all-inclusive. VAT, import duties and customs clearance are prepaid by Vitabyo or our shipping partners, and EU orders ship under the IOSS scheme with VAT already included at checkout. You will not be asked to pay anything at delivery.

If a carrier or customs office nevertheless asks you for an import charge, don’t refuse the parcel — email us a photo of the notice with your order number before paying, and we’ll settle it with the carrier or reimburse you in full within 5 business days.

USD 20 shipping countries: local import duties, taxes and clearance fees, if any, are not included and are payable by the recipient. Parcels refused or abandoned because these charges weren’t paid are refunded only once they reach us, less the carrier’s return costs, and the shipping fee is non-refundable.

Please use a full street address with a phone number for the carrier. Not every carrier we use can serve PO boxes, APO/FPO addresses or parcel lockers, and a parcel that can’t be delivered comes back to us at your cost. If a street address isn’t possible for you, contact us before ordering and we’ll check what’s feasible for your location.

Where a faster option exists for your address, it’s offered at checkout with its price and estimated delivery time. If you don’t see one, standard shipping is the fastest service we can offer to your destination.

An optional add-on for $4.99 that you can include with your order. It gives you two things:

• Shipment protection — full coverage against loss, theft or damage in transit. If anything goes wrong, we make it right with a replacement or refund, no carrier claim needed from your side.
• Fast Delivery Guarantee — if your parcel arrives later than the guaranteed window shown on the protection product (currently under 5 days), you get $10 back.

To claim, email vitabyo@gmail.com with your order number (and photos, for damage). If you cancel your order before it ships, the protection fee is refunded together with the order.

Usually, yes. Orders with several items may occasionally ship in separate parcels at no extra cost — you’ll receive a tracking number for each one. Digital guides are delivered instantly by email, separately from any physical items.

Not at the moment. The checkout shows every country we can currently deliver to. We add destinations as our shipping partners open reliable, tracked lanes — send us a message with your country and we’ll let you know if and when it becomes available.

When your order is dispatched you receive a shipping confirmation email with your tracking number and a tracking link. Click the link, or paste the number on the carrier’s website (for example USPS, DHL or your national post) to follow the parcel to your door.

Can’t find the email? Search your inbox and spam folder for “Vitabyo”, or email vitabyo@gmail.com with your order number and we’ll send the tracking details again.

This is normal in the first days. Tracking can take 2–5 business days to show movement after dispatch, and international parcels often show no scans while they travel between countries or wait for customs. The parcel is still on its way.

If your tracking hasn’t updated for 10 business days, email us with your order number and we’ll open an enquiry with the carrier.

1. Check the maximum estimated delivery time for your destination (US 4–13 business days from the order date, EU 6–13, other countries 8–17).
2. If that window has passed, email vitabyo@gmail.com with your order number. We open an enquiry with the carrier, which usually takes 3–5 business days.
3. If the parcel is still not delivered 5 business days after the maximum estimate, or the carrier confirms it’s lost, we send a free replacement or refund your order in full — your choice.

Carriers sometimes scan a parcel as delivered up to 2 business days before it actually arrives, so first check with household members, neighbors, your building’s reception or mailroom, and your local post office (parcels are often held there when nobody is home).

If it’s still missing, contact us within 7 days of the delivery scan with your order number. We open an investigation with the carrier (3–5 business days). If the carrier can’t confirm delivery to your address, we reship or refund. If delivery to the correct address is confirmed, we can’t refund a parcel taken after delivery, but we’ll give you the documentation you need to file a claim with the carrier or local authorities — and orders with Shipping & Delivery Protection are covered against theft.

We’re sorry — let’s fix it fast. Email vitabyo@gmail.com within 7 days of delivery with your order number, photos of the item and photos of the packaging (including the shipping label). We send a free replacement or issue a full refund — your choice — normally within 2 business days of receiving your photos. You don’t need to send anything back unless we ask you to, and if we do, the return is at our cost.

Noticed a defect later? Defects can be reported at any time within the 30-day return window and are handled the same way.

Email us immediately with your order number and the correct address. As long as the order hasn’t been dispatched (usually within 24 hours of ordering) we update it free of charge. After dispatch the carrier can no longer change the destination.

If a parcel comes back to us because the address was incorrect or incomplete, or it wasn’t collected from the carrier in time, we either reship it for a fee equal to our actual shipping cost, or refund the product price minus our outbound shipping and return-handling costs (typically USD 25–35 for a standard parcel).

Once it reaches us, we treat it as a return and refund the product price. If the failed delivery wasn’t our error, the carrier’s return charges may be deducted. If you no longer want an order, it’s always cheaper to accept it and use the 30-day return policy.

Please email us first. We answer every message within 24 hours and resolve almost every delivery problem within 3–5 business days with a reshipment or a refund. A chargeback opened before contacting us locks the payment inside the card network’s review process and typically delays a solution by 30–90 days — for both of us.

Simple: you can return any product bought on vitabyo.com within 30 days of delivery for a full refund of the product price — and you don’t need to give us a reason.

• Return window: 30 days from the delivery date shown in your tracking (for split shipments, from the last delivery).
• Condition: you may open and try the product. It must come back undamaged, clean and complete, with all parts and any free gift that came with the order.
• Restocking fee: none.
• Refund: to your original payment method, within 5 business days of receiving the return.

Full details are in our Return & Refund Policy.

Set the cradle up on your own bed and use it for up to 30 days. If your neck and back don’t feel the difference — or it simply isn’t for you — email us within 30 days of delivery and send it back for a full refund of the product price. No forms, no arguments, no restocking fee.

1. Email vitabyo@gmail.com within 30 days of delivery with the subject “Return – order #XXXX”. Include your order number and the product you’re returning. A reason is optional (but helps us improve); for a damaged or defective item, attach photos or a short video.
2. Get your return authorization. Within 1–2 business days we reply with your RMA number, the return address and shipping instructions.
3. Ship within 14 days of receiving the RMA, with a tracked service. Pack the product securely, write the RMA number on or inside the parcel, and keep your tracking number until the refund is complete.
4. Receive your refund. We inspect the return within 3 business days of arrival and issue approved refunds within 5 business days of receipt.

• Change of mind (any reason): you pay the cost of shipping the product back with a tracked service. There is no restocking fee, and any shipping fee you paid at checkout is refunded with the product price.
• Defective, damaged or wrong item: we pay. We either send you a prepaid return label or reimburse the return postage you paid, as agreed with us in advance — please never pay to return a faulty item before we’ve confirmed the arrangement.

Approved refunds are issued within 5 business days of your return reaching us (inspection takes up to 3 business days, and we email you the outcome). Refunds go back to the payment method used for the order — card, PayPal, Shop Pay, Apple Pay or Google Pay — and can’t be sent to a different account.

Banks and card issuers usually need another 5–10 business days to show the amount on your statement. If it hasn’t appeared after 10 business days, check with your bank first, then contact us and we’ll send you the refund reference.

Yes. Trying the cradle on your bed is exactly what the 30 days are for. Just make sure it comes back undamaged (no tears, cuts, stains or broken parts), clean, and complete with every part and accessory. Keep the original box if you can — it’s the safest way to ship it — but returns without the original box are still accepted. A product that comes back damaged, incomplete or showing more than normal trial use may be refunded only partially; we’ll always tell you before issuing a partial refund.

Defective, damaged or incorrect items are replaced free of charge. For any other exchange — a different color, the Extended Support edition, a tote-bag version — the fastest route is to return the product for a refund and place a new order. You don’t need to wait for the return to arrive before ordering the one you want.

• Products returned more than 30 days after delivery.
• Products damaged through misuse, neglect, incorrect assembly or modification.
• Products not bought on vitabyo.com (marketplace purchases must be returned through that marketplace).
• Gift cards and products marked “Final Sale” on the product page at the time of purchase.

None of this limits our commitments for defective products or your statutory rights.

Yes. Digital products bought on vitabyo.com are covered by the same 30-day money-back guarantee. Email vitabyo@gmail.com with your order number within 30 days of purchase and we’ll refund it to your original payment method. Files can’t be “returned”, so once refunded, please delete your copies.

Every cradle is protected by the 30-day money-back guarantee, and any defect that shows up within that window is replaced or refunded at our cost. Consumers in the EU also benefit from the legal guarantee of conformity (minimum two years), and UK consumers from the Consumer Rights Act 2015. If something breaks after the return window, email us photos and your order number — we’ll look at it and find a fair solution.

You have a legal right to withdraw from your purchase within 14 days of receiving it, without giving a reason. Our 30-day return policy goes beyond that right. To use the statutory right, email us a clear statement (for example “I withdraw from my purchase, order #XXXX”) within 14 days of delivery and send the product back within 14 days of that notice; we refund the product price and standard delivery costs within 14 days of receiving the product or proof that you shipped it. Consumers in Romania can also contact the National Authority for Consumer Protection (ANPC). Nothing in our policies limits the rights you have under the consumer-protection laws of your country.

It’s a face-down support that turns the edge of the bed you already own into a proper massage table. A flat steel base slides under your mattress, an adjustable arm hooks over the side of the bed, and a memory-foam face cushion sits on top — so you can lie face-down with a straight spine and a relaxed neck instead of twisting your head sideways on a pillow. The mattress’s own weight locks the frame in place; nothing is screwed, clamped or strapped to your bed. When you’re done, it folds flat.

See the full setup video and step-by-step guide on our How It Works page.

Under 60 seconds once you’ve done it once, and about a minute and a half the first time. No tools, no screws: the frame unfolds and clicks together by hand, and it only fits one way, so you can’t assemble it wrong. One person can lift the edge of the mattress enough to slide the base underneath.

Almost certainly. The frame needs two things: a mattress it can slide under, and an edge it can hook over. Platform beds, slatted frames, box springs and divans all qualify.

• Standard edition: mattresses 14–45 cm (5.5–18 in) thick — the vast majority of beds sold today.
• Extended Support edition: thin mattresses 5–16 cm (2–6 in) — futons, sofa beds, camping and guest mattresses.

Not sure which you need? Measure from the top of the mattress to the bed base and send us the number — we’ll tell you within 24 hours.

Four parts and zero loose screws, in one compact box:

1. Memory-foam face cushion with a pure cotton cover.
2. Adjustable cradle arm with a locking knob for height and tilt.
3. Steel base frame that slides under the mattress and takes the load.
4. Armrest board (Support Bar editions).

Tote Bag editions also include a carry bag for travel and storage, and every order comes with our free massage guide, The 10-Minute Touch (see Digital guides & free gift).

• Classic: face cushion, adjustable arm and steel base — the essentials.
• Support Bar: adds the armrest board, so your arms have somewhere to rest instead of dangling. Our best seller is Black with Support Bar.
• Tote Bag editions: the same cradle plus a carry bag.
• Extended Support: for thin mattresses (5–16 cm).
• Elevated Height + Support Bar: a higher cradle position, with the armrest board included (choose your color at checkout).

Colors currently offered: black, grey, slate blue, violet, burgundy and coffee brown (availability varies by edition — see the product pages).

Yes. Loosen the side knob, bring the cradle level with the top of your mattress — or tilt it a few degrees, whichever feels better for your neck — and tighten. The same adjustment covers every mattress from 14 to 45 cm on the standard edition.

No. Nothing is screwed, clamped or strapped on. The flat steel base simply sits between the mattress and its base, held down by the weight of the mattress, and the arm rests against the side of the bed. Slide it out and there’s no trace it was ever there.

The cradle supports your head and neck while you lie face-down on the bed — only a fraction of your body weight rests on it, while the mattress carries the rest. The steel frame, locked in place by the mattress, is built for daily use by adults of all sizes. Please don’t sit, kneel or stand on the cradle or hang from the arm: it’s a head support, not a step.

Either. Many customers keep it at the foot or side of the bed permanently — it doesn’t get in the way of sleeping or making the bed. If you prefer, loosen the knob, pull the frame out and fold it flat: it stores in a drawer, under the bed or in the tote bag.

Yes — it folds flat and ships in a compact box of roughly 30 × 25 × 15 cm (12 × 10 × 6 in) weighing about 2 kg (4.4 lb), so it travels easily to a second home, a hotel or a partner’s place. Tote Bag editions come with a carry bag made for exactly that.

The U-shaped cushion is memory foam that molds to your face and takes the pressure off your forehead and cheekbones, wrapped in a pure cotton cover that stays cool and breathable. The frame is steel.

Wipe the cotton cover with a damp cloth and mild soap, then let it air-dry. Keep the memory foam itself out of the washing machine and away from direct heat. The frame only needs a dry or lightly damp cloth.

It’s a face-down support, so anything that’s better done face-down gets easier:

• Massage at home — your partner or a mobile therapist finally gets a straight spine and a relaxed neck to work on.
• Neck & back decompression — ten minutes face-down with your head supported lets the neck and shoulders unload after a day at the desk.
• Face-down recovery — after eye procedures, facials or lash appointments, when you’ve been told to keep your face off the pillow.
• Skincare & treatments — masks, moxibustion and anything that needs you comfortably prone for more than a few minutes.

Our free guide, The 10-Minute Touch, shows neck, shoulder and full-body routines you can do on the cradle in under ten minutes.

Many customers use the cradle for face-down positioning after eye procedures, and it’s designed to make lying prone comfortable for long stretches. That said, it is a comfort and positioning support, not a medical device, and we can’t give medical advice: if you’re recovering from surgery, pregnant, or managing a condition that affects your neck, spine, blood pressure or breathing, please follow your doctor’s instructions on whether and how long you should lie face-down. Stop and reposition if you feel dizziness, numbness or pain.

The cradle needs a mattress it can slide under and an edge to hook over. Sofa beds, futons and thin guest mattresses work with the Extended Support edition (5–16 cm). It isn’t designed for a bare sofa cushion or the floor, because there’s nothing for the base to lock under.

Everything shown as “Add to Cart” is in stock. Orders are processed within 1–3 business days and most leave the warehouse within 24 hours; the product page shows the current cut-off time and expected dispatch day for your order.

Every order includes The 10-Minute Touch, our illustrated massage guide: neck, shoulder and full-body routines you can do in under ten minutes, with or without the cradle, in easy step-by-step instructions. It’s a PDF, delivered instantly, and it’s yours to keep.

Yes. The 10-Minute Touch is available to everyone on our free guide page — one click, no email address required. It pairs best with the cradle, but the techniques work anywhere.

• The Ultimate Science-Backed Sleep eBook + Audiobook + Community — a research-based guide to falling asleep faster and sleeping deeper, the complete audiobook version, and access to our private members’ community.

Digital products are delivered instantly and never carry a shipping charge.

Instantly. As soon as your payment is approved, your download link appears on the order confirmation page, and the same link is sent to the email address you used at checkout. For the Sleep bundle, the invitation to the community is included with your download. Nothing is shipped physically.

1. Give it 10 minutes, then check your spam, junk or “Promotions” folder and search for “Vitabyo”.
2. Check the email address you typed at checkout.
3. Still nothing? Email vitabyo@gmail.com with your order number and we’ll resend the link.

Guides are delivered as PDF files, which open on any phone, tablet, e-reader or computer with a free PDF reader (or directly in your browser). Audiobooks come in a standard audio format that plays on any device. Download the files and save them once — then you don’t depend on the link.

Yes. Your guides are yours for life, and whenever we release an updated edition, you receive it at no extra cost. Lost the file? Email us with your order number and we’ll send a fresh link, no matter how much time has passed.

You can print them and use them on all of your own devices. They’re licensed for personal use only, so please don’t share, sell or redistribute the files or their content without our written permission — that’s what keeps the free guide free for the next customer. Want to recommend them? Send your friends to vitabyo.com and use your referral reward.

Yes — use SAVE5 at checkout for 5% off. For occasional bigger offers, subscribe to our emails (footer of any page) and follow @vitabyo on Instagram. One discount code can be used per order.

Always. After your first order you receive your personal 10% code. It works on every future order you place, and it never expires — once a customer, always a discounted customer. Can’t find it? Email vitabyo@gmail.com with your original order number and we’ll send it again.

Recommend Vitabyo and you both win:

1. Your friend enters the code GIVE10 at checkout and gets $10 off their first order (minimum order $79).
2. Once their order ships, you fill in the short claim form on our Referral page.
3. We verify the referral within 24 hours and pay you $10 by PayPal or card transfer within 48 hours of the order shipping.

Fair-play rules: first-time customers only, no self-referrals, refunded orders don’t qualify, and payouts are capped at 5 per person per month.

Yes. After your first purchase you receive a Vitabyo gift card to pass on to a friend or family member who needs better rest and recovery — sent digitally, and as a printed card tucked inside your box. Gift cards can be used on vitabyo.com and are not exchangeable for cash.

Regularly. Follow @vitabyo on Instagram to join our giveaways and win premium wellness gifts. Entry rules are posted with each giveaway.

Codes can only be applied at checkout, so we can’t add one retroactively — but your personal 10% customer code will be waiting for your next order.

No — guest checkout is fine. Creating an account (the profile icon in the header) is optional; it lets you see your order history and reuse your address next time. Shop Pay can also remember your details securely across stores.

Every customer gets transactional emails about their order: confirmation, shipping and tracking, and any replies from our support team. If you opt in — at checkout or in the sign-up box in the footer — you also receive our free ongoing coaching: short, practical emails and videos on sleep, recovery and performance, plus special offers and giveaways.

Click “Unsubscribe” at the bottom of any marketing email — it takes effect immediately — or email vitabyo@gmail.com and we’ll remove you. You’ll still receive the emails needed to deliver and support your orders.

To process your order, deliver it, handle returns and answer your questions — and, only if you opted in, to send you marketing. Your data is shared only with the partners needed to do that: our store platform (Shopify), payment processors, shipping carriers and, for subscribers, our email tools. Card details never reach us. The full details, including how long we keep data and the rights you have under GDPR and similar laws, are in our Privacy Policy.

If you live in a US state with privacy laws that let you opt out of targeted advertising, you can do so on our Your Privacy Choices page; we also honor Global Privacy Control signals.

Email vitabyo@gmail.com from the address on your order and tell us what you need — a copy of your data, a correction, or deletion. We may keep the records the law requires us to hold (such as invoices), and we’ll tell you if that applies.

Our Reviews page and the product page collect what customers say about the Bed Cradle. To add yours, reply to the email we send after delivery, or write to vitabyo@gmail.com — photos and videos are very welcome. We may feature your review on the site with your first name only. Honest reviews, including critical ones, help us improve.

Vitabyo is a health, recovery and performance brand built around one idea: shortcuts to feeling better that actually work at home. Our flagship product is the Vitabyo™ Bed Cradle — the fold-flat massage support that turns any bed into a massage table — backed by research-based guides on massage, sleep and recovery, and by a support team that answers as real people. Customers across the US, Europe, Australia and Asia use the cradle every week.

Vitabyo is a brand of VLAFIRAR CONCEPT S.R.L., a company registered in Romania (EU). Orders ship from our international fulfillment centers, and support is handled by our own team — real people, not a call center.

Our inbox is open 24/7 — write to us day, night or weekend, and a real person replies within 24 hours and stays with you until your issue is solved.

• Email: vitabyo@gmail.com (best for orders, returns and anything with attachments)
• WhatsApp: +40 753 016 306 (quick questions)
• Contact form: vitabyo.com/pages/contact

To get a solution in one reply, include your order number and, for delivery or product issues, a photo.

• Instagram: @vitabyo — giveaways, tips and customer stories
• YouTube: @vitabyo — setup videos and the full “Set-Ups” playlist
• Facebook: facebook.com/vitabyo
• TikTok: @vitabyo_sleep

We’re happy to talk. Email vitabyo@gmail.com with “Wholesale” or “Partnership” in the subject and tell us about your practice, clinic or store, and the quantities you have in mind.

VLAFIRAR CONCEPT S.R.L.
Registered office: Strada Mihai Viteazu nr. 10, Bușteni 105500, Prahova County, Romania
Trade Register No.: J2019003315299 · VAT ID: RO41930825
Email: vitabyo@gmail.com · Website: www.vitabyo.com

Policies: Shipping Policy · Return & Refund Policy · Terms of Service · Privacy Policy