Contact
We're here to help. Questions about an order, our massage cradles, a return — or you just want to say hi? A real person reads every message.
Inbox open 24/7 · We reply within 24 hours, every day
Best for order questions, returns, and anything with photos or attachments.
Also reaches us: vitabyo@gmail.com
WhatsApp & phone
Fastest for quick questions. WhatsApp is free from anywhere in the world.
Prefer to call? +40 753 016 306 (international rates may apply)
Quick answers before you write
Most of the questions we get are answered here in 10 seconds.
Where is my order?
Your tracking link is in the shipping confirmation email we send when your order leaves the warehouse (1–3 business days after you order). Typical delivery: US 3–10 business days, EU 5–10, everywhere else 7–14. Can't find the email? Check spam, then message us with your order number. Full shipping details →
How much is shipping?
Free to the US, Canada, the EU, Australia, New Zealand and most of Asia-Pacific. Everywhere else: a flat $20 per order. See the full list →
How do returns work?
You have 30 days from delivery, no restocking fee. Email support@vitabyo.com with the subject "Return – order #XXXX" and you'll get your return authorization within 1–2 business days. Change of mind: you cover the return shipping. Defective, damaged or wrong item: we pay the return shipping and replace or refund it. Return policy →
My order arrived damaged or isn't what I ordered.
Send us a photo of the item and the box, plus your order number. We'll sort it out with a replacement or a refund, and we cover the shipping. Email us →
Can I change or cancel my order?
Yes, as long as it hasn't shipped — message us right away with your order number and what you'd like changed. Once it's on its way, the 30-day return covers you.
Do you have a discount code?
Use SAVE5 at checkout for 5% off. Know someone who'd love a Vitabyo? They get $10 off with GIVE10 and you get $10 back. How the referral reward works →
Something else?
Products, gift cards, giveaways, payments — it's all in our FAQ →
Help us help you faster
Include these in your first message and we can usually solve it in one reply:
- Your order number — starts with #, it's in your confirmation email
- The email address you used at checkout
- Photos or a short video if something arrived damaged or isn't working
- A screenshot for any payment, discount code or website issue
Follow us
Tips, giveaways and new products first. DMs are open for quick questions — for anything about an order, email us so we both have a record.
Instagram @vitabyo TikTok @vitabyo_sleep YouTube @Vitabyo Facebook
Wholesale, creators & partnerships
Retailers, clinics, spas, physiotherapists and content creators: email support@vitabyo.com with the subject "Partnership" and a line about what you have in mind. We read every one.
New here?
See the Vitabyo Bed Cradle, read customer reviews, or find out what comes with every order.
Prefer a form? Use the one below — it lands in the same inbox, same 24-hour reply.