Refund policy

Last updated: September 11, 2026

This Return & Refund Policy applies to every purchase made on www.vitabyo.com. Vitabyo is a brand of VLAFIRAR CONCEPT S.R.L. (Romania, CUI RO41930825). We want you to be completely happy with your order, so we keep returns simple: you can return any product within 30 days of delivery for a full refund, and you don't need to give us a reason.

At a glance

  • Return window: 30 days from the date of delivery.
  • Condition: you may open and try the product. It must come back undamaged, clean and complete.
  • Refund: full refund to your original payment method, issued within 5 business days after we receive the return.
  • Return shipping: paid by you for change-of-mind returns; paid by us if the item is defective, damaged or not what you ordered.
  • Restocking fee: none.
  • Exchanges: free for defective, damaged or incorrect items.
  • How to start: email vitabyo@gmail.com with your order number.

1. Return window

You may return any product purchased on vitabyo.com within 30 days of the delivery date shown in your tracking information. If your order contains several items delivered separately, the 30 days count from the delivery of the last item. Return requests made after 30 days cannot be accepted. Consumers in the EU and UK also have statutory rights, described in section 10.

2. Return conditions

We accept returns of products that have been opened and tried, as long as the product:

  • is undamaged (no tears, cuts, stains, broken parts or missing parts);
  • is clean and hygienic;
  • is complete, with all parts, accessories and any free gift that came with the order.

Please keep the original packaging where possible. It is the safest way to ship the product back, but returns without the original box are still accepted. Products that come back damaged, incomplete or showing use beyond what is needed to try them may be refunded only partially (see section 7) or, in serious cases, refused.

3. Items that cannot be returned

  • Products returned more than 30 days after delivery.
  • Products damaged through misuse, neglect, incorrect assembly or modification.
  • Products not purchased on vitabyo.com. Products bought on Amazon or another marketplace must be returned through that marketplace, under its own return policy.
  • Gift cards and products marked "Final Sale" on the product page at the time of purchase.

None of the above limits our commitments for defective products (section 6) or your statutory rights (section 10).

4. How to start a return

  1. Email us at vitabyo@gmail.com within 30 days of delivery, with the subject "Return – order #XXXX". Include your order number and the product you want to return. You don't have to give a reason, but your feedback helps us improve. If the product is damaged or defective, attach photos or a short video.
  2. Receive your return authorization. We reply within 1–2 business days with your return authorization (RMA) number, the return address and shipping instructions. For quick questions you can also reach us on WhatsApp at +40 753 016 306.
  3. Ship the product within 14 days of receiving your RMA number, using a tracked shipping service. Pack it securely, write the RMA number on or inside the package, and keep your tracking number until the refund is complete.
  4. Get your refund. When the return arrives, we inspect it within 3 business days and email you the outcome. Approved refunds are issued within 5 business days of receipt.

Please do not send a product back without an RMA number, and do not ship it to the address printed on the original shipping label (that is our fulfillment center). Unauthorized returns can be lost or delayed and may not be refundable.

5. Return shipping costs

  • Change of mind (any reason): you pay the cost of shipping the product back to us. There is no restocking fee. Please use a tracked service; we cannot refund a return that is lost in transit without proof of shipment.
  • Defective, damaged or wrong item: we pay. We will either send you a prepaid return label or reimburse the return shipping cost you paid, as agreed with us in advance (see section 6).
  • Original shipping charges: most orders ship free. If you paid a shipping fee at checkout, it is refunded together with the product price.

6. Damaged, defective or wrong item

If your product arrives damaged, has a defect, is missing parts or is not what you ordered, contact us at vitabyo@gmail.com with your order number and photos or a short video of the product and its packaging. Please report transit damage within 7 days of delivery so that we can also file a claim with the carrier; defects can be reported at any time within the 30-day window.

You choose the solution:

  • a free replacement, shipped at our cost; or
  • a full refund, including any shipping charges you paid.

In some cases we may ask you to send the product back. If we do, the return is at our cost. Please never pay to return a defective item before we have confirmed the arrangement with you. This section does not limit the legal guarantee that applies to your purchase (section 10).

7. Refunds

  • Inspection: within 3 business days of receiving your return.
  • Payment: approved refunds are issued within 5 business days of receipt, to the payment method used for the order (credit or debit card, PayPal, Shop Pay, Apple Pay, Google Pay, etc.). We can only refund to the original payment method.
  • Timing: banks and card issuers can take an additional 5–10 business days to show the refund on your statement. If you do not see it after 10 business days, please check with your bank first, then contact us.
  • Amount: the full product price, plus any shipping fee you paid. If a returned product is damaged, incomplete or shows use beyond what is needed to try it, we may deduct the resulting loss in value. We will tell you before issuing a partial refund.
  • Security: we will never ask you for your card number, bank login or PayPal password by email. If you receive such a request in our name, ignore it and contact us directly.

8. Exchanges

Defective, damaged or incorrect items are replaced free of charge (section 6). For any other exchange, for example a different colour or variant, the fastest route is to return the product for a refund and place a new order. You don't need to wait for the return to arrive before ordering.

9. Cancellations, refused and undeliverable parcels

  • Cancelling an order: email us as soon as possible with your order number. If the order has not shipped yet, we cancel it and refund you in full. Orders are processed quickly, so once an order has shipped it can no longer be cancelled, but you can return it under this policy.
  • Refused or undeliverable parcels: if you refuse delivery, or the parcel is returned to us because the address was wrong or incomplete or it was not collected from the carrier, we treat it as a return once it reaches us and refund the product price. Carrier return charges may be deducted if the failed delivery was not our error.

10. Statutory rights (EU, UK and other countries)

If you are a consumer in the European Union or the United Kingdom, you have a legal right to withdraw from your purchase within 14 days of receiving the product, without giving any reason. Our 30-day return policy goes beyond this right. To exercise it, email us a clear statement (for example, "I withdraw from my purchase, order #XXXX") within 14 days of delivery, then send the product back within 14 days of that notice. We refund the product price and standard delivery costs within 14 days of receiving the product, or of receiving proof that you have shipped it. You cover the direct cost of returning the product, and you may be liable for any reduction in its value caused by handling beyond what is necessary to establish its nature, characteristics and functioning.

EU consumers also benefit from the legal guarantee of conformity (a minimum of two years), and UK consumers from their rights under the Consumer Rights Act 2015. Consumers in Romania can also contact the National Authority for Consumer Protection (ANPC). Nothing in this policy limits the rights you have under the consumer protection laws of your country.

11. Contact us

Vitabyo – VLAFIRAR CONCEPT S.R.L. (CUI RO41930825), Romania
Email: vitabyo@gmail.com (returns, refunds and order questions; we reply within 1–2 business days)
WhatsApp: +40 753 016 306
Social: @vitabyo

12. Changes to this policy

We may update this policy from time to time. The version published on the date of your order applies to your order.