Shipping policy
Last updated: 10 October 2026
This policy explains how Vitabyo ships physical and digital products, how long delivery takes and what happens if something goes wrong.
1. Free shipping
Standard shipping is free on every physical order to the United States, Canada, the European Union, the United Kingdom, Australia and most other countries. If a shipping charge applies to your destination, it is shown at checkout before you pay. An optional shipping protection add-on may be offered at checkout; it is never required.
2. Delivery times
| Destination | Product | Estimated delivery |
|---|---|---|
| United States | Vitabyo Bed Cradle (black, with armrest), shipped from our US stock | 3–5 business days |
| United States | Other colours, versions and items | 3–10 business days |
| European Union | All physical products | 5–10 business days |
| Rest of the world | All physical products | 7–14 business days |
Delivery times are counted from the day you place your order, on business days (Monday–Friday, excluding public holidays). Orders placed on a weekend or holiday start processing on the next business day. Remote areas, peak seasons, weather and carrier delays can occasionally add time.
3. Digital products
Digital guides and eBooks are delivered instantly after payment, on the order confirmation page and by email. If you don't see yours within 10 minutes, check your spam folder, then contact us.
4. Tracking
When your order ships you receive a shipping confirmation email with a tracking number and link. Tracking can take 1–2 business days to show the first movement.
5. Duties and taxes
The price you see at checkout is the final price. For international orders we prepay import duties and taxes (DDP), so there is nothing extra to pay on delivery.
6. Address accuracy
Please check your shipping address at checkout. If a parcel is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipping, and reshipping costs may apply.
7. Damaged, lost or missing parcels
Damaged on arrival: contact us within 7 days of delivery with photos of the product, the packaging and your order number, and we will replace or refund it.
Lost parcels: if tracking shows no movement for 15 business days and the carrier confirms the parcel is missing, we will send a replacement or refund you.
Marked delivered but not received: please check with neighbours and your local post office, then contact us before opening a dispute with your bank. We will open a carrier investigation, which usually takes 3–5 business days.
8. Returns and our 30-day guarantee
Every physical order comes with a 30-day money-back guarantee. See our Refund Policy for how returns work.
9. Contact
Email support@vitabyo.com or vitabyo@gmail.com, or message us on WhatsApp at +40 753 016 306. We reply within 24 hours.
Seller: Vlafirar Concept S.R.L., trading as Vitabyo, Str. Mihai Viteazu nr. 10, Bușteni, jud. Prahova, 105500, Romania.