Shipping policy
Last Updated: 1.03.2026
Website: www.vitabyo.com
At Vitabyo, we are committed to transparent, reliable, and efficient order fulfillment. This Shipping Policy outlines how we process, ship, and deliver both digital and physical products.
1. Order Processing Times
All physical orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).
Orders placed on weekends or holidays will begin processing on the next business day.
Processing time is separate from shipping transit time.
2. Digital Products
Digital products (eBooks, guides, downloadable materials):
• Delivered instantly after successful payment
• Sent via email and/or accessible through your account dashboard
• Delivered in PDF or other digital format
If you do not receive your digital product within 10 minutes of purchase, please check your spam folder before contacting support.
3. Physical Products
Shipping Methods
We work with international logistics partners including but not limited to:
• DHL Air Transport
• Yanwen
• USPS
• Local postal carriers
• Other insured international fulfillment providers
Carrier selection may vary depending on destination and warehouse availability.
Transit Time (Physical Products)
Estimated delivery time: 5–25 business days
Maximum transit window: 25 business days from shipment date
Delivery times may vary depending on:
• Destination country
• Customs clearance
• Seasonal demand
• Weather disruptions
• Carrier delays
• Local postal service performance
Vitabyo is not responsible for delays caused by customs, carrier disruptions, or force majeure events.
4. Shipping Coverage
We ship internationally.
Domestic and international delivery times fall within the same estimated 5–25 business day window unless otherwise stated.
Some remote areas may experience extended delivery timelines.
5. Shipping Costs
We currently offer:
• Free standard shipping on all physical orders
Any express shipping options (if available) will be clearly displayed at checkout.
6. Tracking Information
Once your order has shipped, you will receive:
• A shipping confirmation email
• A tracking number
• A tracking link
Tracking updates may take 2–5 days to reflect movement after label creation.
7. Address Accuracy
Customers are responsible for providing accurate shipping information.
Vitabyo is not liable for:
• Incorrect addresses entered at checkout
• Failed delivery due to wrong address
• Returned-to-sender shipments caused by address errors
If an order is returned due to incorrect address, reshipping fees may apply.
8. Customs, Duties & Import Taxes
International orders may be subject to:
• Customs duties
• Import taxes
• Clearance fees
These charges are the responsibility of the customer and are not included in the product price unless explicitly stated.
Vitabyo is not responsible for delays caused by customs processing.
9. Lost or Stolen Packages
A package is considered lost if:
• Tracking shows no movement for 15+ business days
AND
• The carrier confirms the package is missing
If tracking shows "Delivered":
• The order is considered successfully fulfilled
• Claims of theft after confirmed delivery must be handled with the local carrier or authorities
Vitabyo may assist in investigation but is not liable for theft after confirmed delivery.
10. Damaged Items
If your product arrives damaged:
You must contact us within 48 hours of delivery and provide:
• Clear photos of the product
• Photos of packaging
• Order number
Failure to provide evidence may result in denial of replacement or refund.
11. Delivery Delays
Delays may occur due to:
• Peak seasons
• Customs inspections
• Carrier congestion
• Weather events
• Global supply chain disruptions
Vitabyo does not guarantee delivery dates but guarantees shipment within the stated processing timeframe.
12. Non-Delivery Claims
If you believe your order was not delivered:
• Contact us before initiating a chargeback
• Allow 3–5 business days for carrier investigation
Opening a chargeback without contacting us may delay resolution.
13. Business Information
Merchant: SP Vitabyo
Location: Romania
Website: www.vitabyo.com
Customer Support:
vitabyo@gmail.com