Return Policy

Return Policy for Vitabyo

Thank you for choosing Vitabyo (www.vitabyo.com). We are committed to providing high-quality products and customer satisfaction. If you are not entirely satisfied with your purchase, we are here to assist you.

Digital Products:

  • Return Window: All digital items can be returned within 24 hours of purchase.
  • Eligibility: Returns are eligible if the product does not deliver what is promised on the website/product page.
  • Requesting a Return: To request a return, please email us at vitabyo@gmail.com within the specified timeframe and provide your reason for the return.

Physical Products:

  • Return Window: Physical products may be returned within 14 days of arrival.
  • Eligibility: Items must be undamaged and in their original packaging. We reserve the right to refuse returns if items show signs of use or damage.
  • Return Process:
    1. Initiate a Return: Email us at vitabyo@gmail.com to initiate your return. Please include your reason for the return and your payment processor details (bank account or PayPal).
    2. Prepare the Item: Ensure the item is in its original condition and packaging.
    3. Ship the Item: Follow the provided instructions for shipping; you may be responsible for return shipping costs unless the return is due to an error on our part.

Refund Process:

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • If approved, we will process your refund to your original method of payment (bank account or PayPal) within a specified timeframe.

Non-returnable Items:

  • Certain types of goods are exempt from being returned, such as perishable items or items marked as "final sale."

Contact Us:

If you have any questions or concerns about our return policy, please do not hesitate to reach out to us at vitabyo@gmail.com or connect with us on social media at @vitabyo.

Thank you for shopping with Vitabyo. Your satisfaction is our priority!