Shipping Policy

Last updated: September 11, 2026

Website: www.vitabyo.com

Operated by: VLAFIRAR CONCEPT S.R.L., Romania (full company details in Section 14)

This policy explains how Vitabyo processes, ships and delivers orders placed on www.vitabyo.com. It forms part of our Terms of Service. All prices and shipping charges are in US dollars (USD); if your checkout displays a local currency, the converted amount shown at checkout is the amount you pay.

1. At a glance

Order processing of 1–3 business days is added before transit (Section 2). In free-shipping countries you pay nothing on delivery: VAT and import duties are included (Section 8).

2. Order processing

• Physical orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). Orders placed on weekends or public holidays start processing on the next business day.
• Processing time is separate from transit time. Your estimated total delivery time is processing + transit — for example, 4–13 business days from the order date for the United States.
• During peak periods (mid-November to early January) and public holidays, processing may take up to 5 business days. We will email you if your order is affected.
• You receive an order confirmation email immediately after checkout and a shipping confirmation email with tracking when your order is dispatched.

3. Digital products

Digital products (eBooks, guides and other downloadable materials) are delivered instantly:

• Your download link appears on the order confirmation page as soon as payment is approved.
• The same link is sent to the email address used at checkout.
• Files are delivered in PDF or another standard digital format. Nothing is shipped physically and no shipping cost applies.

If you cannot find your download within 10 minutes of purchase, check your spam or promotions folder, then email vitabyo@gmail.com with your order number and we will resend the link.

4. Where we ship and what it costs

Shipping is charged per order, not per item, and is always shown at checkout before you pay.

Free standard shipping

• Americas: United States, Canada
• Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Norway, Switzerland, Iceland, Liechtenstein, Monaco, Andorra, San Marino
• Asia-Pacific: Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, Taiwan, Malaysia, Thailand

International standard shipping — USD 20 flat rate per order (or the equivalent in your checkout currency)

• Middle East: United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Israel, Turkey
• Latin America: Mexico, Brazil, Chile, Colombia, Peru, Costa Rica, Panama
• Africa: South Africa, Egypt, Morocco
• Asia: India, Indonesia, Vietnam, Philippines, Pakistan, Sri Lanka
• Europe and Central Asia (non-EU): Albania, Bosnia and Herzegovina, Kosovo, Montenegro, North Macedonia, Serbia, Moldova, Ukraine, Georgia, Armenia, Kazakhstan

Countries we do not ship to

We are currently unable to deliver to any country not listed above, including Russia, Belarus, Iran, Syria, North Korea, Cuba, Sudan, Yemen, Afghanistan, Libya, Somalia and Venezuela. If your country cannot be selected at checkout, we cannot ship there at this time.

Express shipping

Where a faster option is available for your address, it is offered at checkout with its price and estimated delivery time.

5. Delivery times

Transit times are estimates in business days (Monday–Friday, excluding public holidays) and start on the dispatch date, not the order date.

Deliveries can take longer because of customs inspections, severe weather, carrier disruptions, peak-season volumes or remote delivery areas. We do not guarantee a delivery date, but we do guarantee dispatch within the processing time in Section 2, and if your order is not delivered within 5 business days after the maximum estimate for your destination, Section 9 applies.

6. Shipping methods and carriers

Physical products are dispatched from our international fulfilment centres (primarily in Asia, with US and EU warehouses used where stock is available). Depending on the destination, orders are delivered by carriers such as USPS, DHL, Deutsche Post, Royal Mail, Australia Post, Canada Post and other national postal services, or by DHL Express, FedEx or UPS for express shipments. The carrier is selected at dispatch based on your destination; the delivery estimate for your country applies whichever carrier is used.

Orders with several items may ship in separate parcels at no extra cost. You receive tracking for each parcel.

7. Tracking

• A shipping confirmation email with your tracking number and tracking link is sent when your order is dispatched.
• Tracking can take 2–5 business days to show movement after dispatch, particularly while a parcel is in transit between countries. This is normal.
• You can follow your parcel with the link in your email or on the carrier’s website.
• If your tracking has not updated for 10 business days, email us with your order number and we will open an enquiry with the carrier.

8. Customs, duties and import taxes

Free-shipping countries (Section 4): our prices are all-inclusive. VAT, import duties and customs clearance are prepaid by Vitabyo or our shipping partners. Orders to the European Union are shipped under the EU Import One-Stop Shop (IOSS), so VAT is included at checkout. You will not be asked to pay anything on delivery.

If a carrier or customs office nevertheless asks you to pay an import charge, do not refuse the parcel: contact us before paying, with a photo of the notice and your order number, and we will settle the charge with the carrier or reimburse you in full within 5 business days.

USD 20 shipping countries: import duties, taxes and customs clearance fees charged by your country, if any, are not included in the price and are payable by the recipient. If a parcel is refused or abandoned because import charges were not paid, the shipping fee is non-refundable and the product price is refunded only once the parcel has been returned to us, less any return costs charged by the carrier.

9. Delayed or lost parcels

• Delayed: if your order has not arrived by the end of the maximum estimated delivery time for your destination (Section 5), email us with your order number. We open an enquiry with the carrier, which usually takes 3–5 business days.
• Lost in transit: if your order is not delivered within 5 business days after the maximum estimated delivery time, or the carrier confirms the parcel is lost, we send a free replacement or refund your order in full — your choice.
• Marked as delivered but not received: carriers sometimes scan a parcel as delivered up to 2 business days before it arrives, so first check with household members, neighbours, building reception and your local post office. If the parcel is still missing, contact us within 7 days of the delivery scan. We open an investigation with the carrier (3–5 business days). If the carrier cannot confirm delivery to your address, we reship or refund. If delivery to the correct address is confirmed, we cannot refund a parcel stolen after delivery, but we provide the documentation you need to file a claim with the carrier or local authorities.

10. Damaged, defective or wrong items

Email us within 7 days of delivery with your order number, photos of the item and photos of the packaging (including the shipping label). We send a free replacement or issue a full refund — your choice — normally within 2 business days of receiving your photos. You do not need to return the damaged item unless we ask you to. Issues reported after 7 days are handled under our Return & Refund Policy.

11. Address accuracy, changes and cancellations

• Please check your address at checkout: street and number, apartment or unit, city, postal code and a phone number for the carrier. Use a full street address; PO boxes, APO/FPO addresses and parcel lockers cannot be served by every carrier.
• To change your address or cancel an order, email us as soon as possible with your order number. Changes and cancellations are free as long as the order has not been dispatched, which is usually within 24 hours of ordering. After dispatch we can no longer change the destination or cancel the order, but you can use our Return & Refund Policy once it arrives.
• If a parcel is returned to us because the address was incorrect or incomplete, or because it was not collected from the carrier within the holding period, we either reship it for a fee equal to our actual shipping cost or refund the product price minus our outbound shipping and return-handling costs (typically USD 25–35 for a standard parcel).

12. Before opening a payment dispute

If anything goes wrong with a delivery, email us first. We answer every message within 1 business day and resolve most shipping issues within 3–5 business days with a reshipment or a refund. Opening a chargeback before contacting us locks the payment in the card network’s review process and typically delays a resolution by 30–90 days.

13. Returns

Return conditions, the return window and refund timing are set out in our Return & Refund Policy, available in the website footer.

14. Contact and company information

Vitabyo is a brand operated by:

VLAFIRAR CONCEPT S.R.L.
Registered office: Strada Mihai Viteazu nr. 10, Bușteni 105500, Prahova County, Romania
Trade Register No.: J2019003315299 (EUID: ROONRC.J2019003315299)
VAT ID: RO41930825
Email: vitabyo@gmail.com
Website: www.vitabyo.com

Customer support is available Monday–Friday, 09:00–18:00 Eastern European Time. We reply to every message within 1 business day.

This policy may be updated from time to time. The version published on this page applies to all orders placed after its “last updated” date.